Delivery Policy
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Our warehouse is currently open 5 days a week. We are closed at weekends. No orders are processed at weekends.
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Once you have placed your order we will send you a confirmation email.
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Once your order is dispatched we will send you another email that will contain a tracking number and any other relevant shipping information.
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You can log in to our website at any time to check your order status.
FAST DISPATCH TO UK
Most orders placed before 2pm Monday-Friday will normally be dispatched the same day via Royal Mail. We do not offer a guaranteed same day dispatch service, however we will endeavour to dispatch the order within a few hours of placing it.
Please note from time-to-time unexpected issues with deliveries can happen and our couriers do not guarantee a next working day delivery service, however the large majority of packages are delivered within 48 working hours to the UK mainland. European delivery is typically made within 3-7 days. Other International zones can take longer, depending on destination. Further information on these services can be found on the Royal Mail website here.
Orders received after 2pm on Friday and over weekends will be dispatched on the Monday (with the exception of Bank & Public Holidays).
Our delivery services are highlighted below : -
- Royal Mail Special Delivery UK Next Day Before 1pm (includes Saturday) - £6.99
Our Royal Mail Special Delivery service will be made the next day before 1pm providing that the order is placed Monday-Friday before 3pm. For example, if you order on Friday before 3pm you can expect the item to arrive before 1pm on Saturday. Orders placed after 3pm on Friday will not be dispatched until Monday for delivery on Tuesday before 1pm. Our next day service may not be available for certain customers in the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Wight. This is a guaranteed service so is covered by our money-back guarantee - if your parcel does not arrive in time we will refund your delivery costs.
- Royal Mail International Delivery - £12
TEMPORARILY SUSPENDED DUE TO BREXIT
Our delivery service to the EU & Rest of World usually takes 5-20 working days. Please note that this is a flat rate up to 2kgs. The delivery time depends upon the delivery destination and service offered and may take slightly longer than stated above. Orders placed for delivery outside of the UK will be exempt of UK VAT (currently 20%) so this will be deducted at checkout. Import duties & taxes may be charged for import to countries outside of the UK. Before ordering please seek advice from your relevant government department for pricing and restriction information.
- Austria
- Belgium
- Australia
- Bulgaria
- Canada
- Estonia
- Finland
- France
- Germany
- Greece
- Iceland
- Ireland
- Italy
- Malta
- Netherlands
- New Zealand
- Norway
- Portugal
- Spain
- Switzerland
- Turkey
- United Arab Emirates
- United States of America
In no event shall we be liable for a penalty for any delay in delivery. Please notify Customer Services if any of the parcels are late, missing or damaged.
All orders placed on weekdays between 6 am and 3 pm will be posted immediately, via your chosen delivery method. Orders placed after 3 pm will be posted the following working day.
UK Delivery
Royal Mail Next Day (£6.99)
- Orders placed Monday-Friday before 15:00 GMT and select this service for Next Working Day Delivery
- Delivery is Monday to Saturday
Our next-day service may not be available for certain customers in the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Wight. This is a guaranteed service so is covered by our money-back guarantee - if your parcel does not arrive in time we will refund your delivery costs.
Royal Mail Tracked 1-2 Days (£3.99)
- Orders placed Monday-Friday before 15:00 GMT and select this service for delivery within 1-2 working days
- Delivery is Monday to Saturday
Our 1-2 day service can sometimes take longer than the provided delivery window, we recommend selecting Royal Mail Next Day delivery if your items are needed for a specific date.
International Delivery
International Express Delivery
- Delivery worldwide within 5-7 working days days
- Price will vary depending on delivery destination, please enter your address at checkout for accurate pricing. Please note that international delivery is non-refundable.
- Customs duty is not pre-paid, and will be added to the value of the parcel once arriving in your destination country
Customs and import duties are not included in our pricing and may be applicable. Some countries impose duties or taxes on packages imported from the UK that exceed a certain value. You may be required to make a duty payment in order to receive your order. It is essential to verify your country's tax regulations before making your purchase. Please be aware that we cannot assume responsibility for any tax payments.
Unpaid Customs Duty Consequences
If, for any reason, you decline to pay the customs fee, resulting in the return of your parcel to us, a shipping and handling fee may be deducted from your refund. If you have any uncertainties regarding potential customs fees, we highly recommend reaching out to your local customs office for additional information prior to placing your order!
In no event shall we be liable for a penalty for any delay in delivery. Please notify Customer Services if any of the parcels are late, missing or damaged.
