How To Return Your Order
Re-package your parcel
including your invoice
Post your item back to us,
insuring the parcel to its full value
We'll process your return as soon as it arrives with us.
You should excpect to get an update in 3-5 working days
Please note that we no longer cover the cost of returns, however we will do so providing your purchase was made before 3pm on 22/01/24, please reach out to us directly for your returns label. We would recommend that all returns have the relevant couriers insurance up to the full retail value of the items as we will no longer be liable for items lost in transit.
Here at Maya Deluxe our goal is to make your online shopping experience as enjoyable as possible. We truly appreciate your support and want you to be absolutely thrilled with your order. However, we understand that shopping online is difficult and this is why we offer a no hassle 28 days return policy.
All of our garments are checked before being dispatched but should an issue arise, please reach out to us here and a member of our customer care team will be happy to assist.
All garments must be returned in their original condition, complete with tags. Refunds will be credited to your original method of payment. Upon receipt of the goods we will issue you with a full refund for the item.
We do ask that all items are returned to us in the condition in which they were sent, so please be mindful of make up, fake tan and perfume when trying on your garment as if they are returned to us in an unsellable condition we will unfortunately not be able to offer you a refund.
Please ensure to complete the return slip on your invoice and include it along with your purchase inside the parcel. The provisions of our Returns & Exchanges Policy do not affect your statutory rights.
Our returns address is as follows;
32 Broughton Street
Please allow up to 3-5 working days after our reciept of your return for your refund to be processed.
Please note we will be offering a 14-day return policy on all sale items.
FAIR RETURNS POLICY
At times we have observed dresses being purchased and returned after being used for commercial purposes and events. In such instances we reserve the right to deactvate any accounts linked to these practices. Rest assured, our intention is never to inconvenience anyone as we strive for a fair and enjoyable shopping experience for all. If you feel your account has been impacted unfairly or have questions about this policy, please reach out to our customer support team.
Please be advised that any act aimed at defrauding Maya Deluxe, including but not limited to falsely denying receipt of an item in your possession or in any other form shall lead to the automatic voidance of your returns policy.