All UK orders come with a pre-paid Royal Mail tracked returns option.
You can create a return label using our Royal Mail label generator here - https://www.royalmail.com/track-my-return/create/3955 you wil need to input your order number during this process. Be sure to include your paperwork inside your package and take it to the Post Office to complete your return.
It is not necessary to contact us to announce the return. It is advisable to take a photo of the receipt in case your parcel is lost in transit.
We guarantee to refund any purchased item of clothing for any reason within 28 days. All garments must be returned in their original condition. Refunds will be credited to your original method of payment. Upon receipt of the goods we will issue you with a full refund for the item. All delivery charges are non-refundable. However, if an item is found to be faulty, please contact Customer Care to issue you with a pre-paid returns label.
The right to return your purchase to us will not apply in the following circumstances: in the event that the product has been worn and the original tags are not in place (please take care when trying on your item that you are not wearing perfume or makeup). We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.
*Note: The item must be returned in its original packaging with any relevant documentation.
Please ensure to complete the return slip on your invoice and include it along with your purchase inside the parcel. The provisions of our Returns & Exchanges Policy do not affect your statutory rights.
Follow this link to create your pre-paid Royal Mail returns label. Please note you will be required to take the parcel to the post office using this service. If you wish to have Royal Mail collect the parcel from you, an optional collection service is available here
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. If you have received a faulty item please contact us at Customer Care quoting your order number, name, address, product details, reason for the return and indicate if you require a refund, exchange or a replacement. You will receive an email from us advising you on how to proceed. Occasionally we find garments to be damaged when we are processing items to be despatched. In these cases, if we have no others in stock, you will be contacted and a full refund issued.
Occasionally we may not send all of your order at the same time, so first check your delivery note to see if any items are listed to be sent separately. If the delivery note says an item should be in your parcel but it isn't then please contact us at Customer Care with your order number and state what is missing from the parcel. If for any reason we cannot send your missing item we will issue a refund.
Incorrect Item Received
If you have received an incorrect item please contact us at Customer Care with your order number, name & address details and state which item is missing, or which incorrect product you have received. If you can quote the product codes of the items you have received, this will greatly assist us to resolve the issue. You will receive an email from us advising how to proceed.
Occasionally, our collections may be placed in a sale and all items sold are subject to availability. Please note that due to the time delay between an order being placed and an order being processed, some items may become unavailable and the customer service team will endeavour to make you aware of this as soon as possible and process a refund for you. Please note we will be offering a 14-day return policy on all sale items. This comes in operation from the day the order is delivered to you. Any items returned to us after the return’s deadline will be returned to you and will be deemed as non-refundable. All returns must be sent within their original packaging with all swing tags attached to the garment. Please ensure you take extra care when trying on products to avoid marking the item and avoid the use of perfumes prior to trying the garment on. All delivery charges are non-refundable. However, if an item is found to be faulty, please contact Customer Care to issue you with a pre-paid returns label.