Frequently Asked Questions

FAQ Categories

Returns & Refunds

Do you ship internationally?

Yes, we do ship internationally! However, due to import restrictions, we may not be able to deliver to every country.  

The best way to confirm delivery availability is by entering your address at checkout. If a postal method is generated, we can ship to your country. If not, please reach out to us, and we'll help you find an alternative stockist closer to you. 

Can I amend or cancel my order once I've placed it?

Once you hit that order button, our fully automated dispatch system passes the order to our packing team who immedaitely prepare your items for dispatch. This means that your items arrive with you quickly, but it does make cancelling or amending your order very tricky.


Now we're not saying its impossible. Far from it! All we ask, is that you reach out to our customer services team immediately on 03337000550 and have your order number ready. Although our system is designed for speed, our customer support representatives will do their best to intervene and explore available options for you.

How do I know what size I need?

Getting the right size can be tricky, especially when shopping online. So our design team have put together a comprehensive size guide with step by step instructions to find your perfect fit. Please find that in our website footer, or on any of our product listings.

Still not sure? Don't worry!

If you still feel concerned that the size you're looking to order is not correct, we would recommend ordering one size larger and one size smaller along with it to try on at home. You can then return the 2 dresses that weren't quite right, we don't mind - really!

All we ask if that the dresses are returned in a resalable condition and that all tags are attached. 

Do I have to create an account to place an order?

You can check out without creating an account, but having one has its benefits!

With an account, you can track orders, save your address for future shopping, and view your order history.

However, if you prefer, you can always check out as a guest. 

How do I know what size I need?

To help you, our design team has created a simple size guide with instructions. You can locate it right here:

Still uncertain? No problem! 

If you're unsure about the size, we suggest ordering one size larger and one size smaller to try on at home. 

You can return the two dresses that don't quite fit, and that's perfectly okay! Just make sure to return them in resalable condition with all tags attached. 


How long will my order take?

The delivery time varies based on factors such as your country, chosen shipping method, and what time the order was placed. For more accurate information please refer to our delivery page, which can be found in the footer of our website. 

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